Frequently Asked Questions
Everything you need to know about your Pholoh shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally arrive within 10-15 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small shipping and handling fee.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
Are your materials sustainably sourced?
At Pholoh, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.